Course curriculum

  • 1

    Introduction

    • Module Introduction

    • About the Faculty

    • Course Manual (Downloadable)

    • Syllabus

    • Text Book
  • 2

    Week 1

    • Customer Service in Hospitality and Tourism - Session 1

    • Article-1

    • Customer Service in Hospitality and Tourism - Session 2

    • Article-2
  • 3

    Week 2

    • Customer Service in Hospitality and Tourism - Session 3 part 1

    • Article-3

    • Customer Service in Hospitality and Tourism - Session 3 part 2

    • Article-4

    • Customer Service in Hospitality and Tourism - Session 4

    • Aricle-5
  • 4

    Assignment

    • Assignment Brief

    • Harvard Referencing guidelines